Refund policy
Refund Policy
We want you to be completely happy with your purchase. If you are not satisfied with your order, please contact us as soon as possible so we can help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging, where applicable
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Returned with proof of purchase or order confirmation
Non-Returnable Items
We cannot accept returns for items that have been used, damaged after delivery, or returned outside of the return period.
For hygiene reasons, certain items may not be eligible for return once opened or used.
Refunds
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of receiving your order with your order number and photos of the issue.
We will review the problem and arrange a suitable solution, which may include a replacement, exchange, or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Contact Us
To request a return or refund, please contact us through our website with your order number and reason for return.